*Click Here For Return Policy And Instructions. (failure to follow these directions will result in your return being unopened )

It has been a week, where is my order?

a) Orders are usually filled and shipped within 3-5 business days after receipt. You need to add 1-4 business days for delivery. We ship via these carriers. Fed-Ex, USPS, UPS. Estes and Southeastern. If an item is not in stock at the time you place your order, you will be emailed with that information. You must be aware that plumbing parts for what is assembled and sold in the U.S. can come from multiple international suppliers.
 
b) Your credit card information could be wrong. Check the e-mail box which you used to place your order for a message concerning this problem. Always be sure to check your SPAM folder. 
 
c) If you still have not received your order, you can e-mail a request to: orderstatus@lockeplumbing.com

Orders Shipped Regular FED EX GROUND ,UPS,ESTES MOTOR FREIGHT,SOUTHEASTERN, or at our discretion, orders may be shipped   U. S. Postal Service, Continental US.
Extra charge for some toilet & sink orders, orders over a certain weight or dimension, Next Day, Alaska, Hawaii, & International orders... please email mark@lockeplumbing.com or orderstatus@lockeplumbing.com for details.

SPECIAL ORDERS:  ANY ITEM THAT IS SPECIAL ORDERED CANNOT BE CANCELLED.  IF CUSTOMER CANCELS A SPECIAL ORDER, THERE WILL BE A 25% RESTOCKING FEE PLUS SHIPPING WILL NOT BE REFUNDED.  IF YOU HAVE ANY QUESTIONS PLEASE email mark@lockeplumbing.com or orderstatus@lockeplumbing.com.

Non-Deliverable Orders

 If any order is not deliverable due to wrong address put on order or other customer or carrier error, there may be an extra shipping charge of at least $5.00 to re-ship the order.

  Special Circumstances on Returns and Exchanges of Repair Parts

  Any part from any manufacturer replaced in warranty and returned to us will be subject to a 25% restocking fee.

If you need to send an item back for exchange due to incorrect part ordered, please be aware that you may be charged a minimal additional shipping charge to cover shipping of the new item to you.  This charge will be made at the time the correct item is shipped.

 CANADIAN CUSTOMERS: If you request your order to be shipped by Fed-Ex, you and you alone will be responsible for any duties, fees, or any other charges imposed by your country other than the fee(s) we charge to your card up front.

Product Receiving/Product Inspections
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in during shipping by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property.

Shipping Damage
Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you are uncertain, you must sign SUBJECT TO INSPECTION on the delivery receipt and/or bill of lading. Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via UPS, call UPS at 800-pick-ups to report a damaged item. (Give them the tracking number.) Then in any case, email us with the details at orderstatus@lockeplumbing.com  If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours via e-mail or phone in order for us to be responsible for the damage. If you contact us within 48 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. If you do not contact us within 48 hours of receiving a damaged item, we cannot file the shipping claim. In such a case, we will do our best to help you but you will be responsible for filing the claim with the shipping company. The odds of getting credit from a freight carrier for concealed freight damage are not very good, so we encourage you to inspect your package thoroughly right away so all problems are avoided. If you accept a package without putting down SUBJECT TO INSPECTION, we will do our best to help you but you will be responsible for filing the claim.

PRIVACY STATEMENT 
Locke Plumbing has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website:

We use your IP address to help diagnose problems with our server, and to administer our Web site.

Our site uses cookies to keep track of your shopping cart.

This site may contain links to other sites. Locke Plumbing is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our Secure Server technology utilizes Secure Sockets Layer (SSL) encryption technology. SSL encrypts the transmissions from both our server as well as your computer. Put simply, the transmission from our server forms a matched pair with the transmission from your computer, so that only data to and from these sources can be valid. Ordering on-line is very safe.

Pricing Errors
Please be advised that due to human error, our site may list incorrect pricing. While we make every effort to ensure these mistakes do not happen, lockeplumbing.com cannot honor incorrect prices. In the event an error is found, we will inform the customer BEFORE the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.

Contacting Locke Plumbing
If you have any questions about this privacy statement, the practices of this site, or your dealings with Locke Plumbing, you may contact us at  plumbinfo@aol.com.

Disclaimer
This site is provided by lockeplumbing.com on an "AS IS" basis. lockeplumbing.com makes no guarantee as to the currency, accuracy, or quality of information published and/or archived on this website, nor will lockeplumbing.com accept any responsibility for other organizations, businesses, and private persons that provide information on this website. All information on this website regarding products and services provided by lockeplumbing.com is subject to change without notice. Reasonable efforts are taken to ensure the accuracy and integrity of all information provided here, but lockeplumbing.com is not responsible for misprints, out-of-date information, or errors. lockeplumbing.com reserves the right to limit purchase and purchase quantity. In the event of any site error, customer will be limited to a single unit purchase. Pricing on this site may be subject to change without notice. We also reserve the right to substitute any part changed by the manufacturer as long as it is the factory approved item. This could possibly mean the picture you see on our site displayed the moment you order, may not be exactly as what you receive. As soon as we realize that they have changed the appearance and or part number, we will make the necessary changes to our site. This may take several weeks to happen, but be assured that you are getting the factory approved part. This is mainly seen in commode parts but occasionally is seen in faucet repair parts.